Last December, I was so happy with MozyPro. This month, not so much.
I'll still keep using MozyPro as my remote backup service but I've learned some things about MozyPro that I thought I'd share here (for all the gorey details on my July computer crashes - two computer crashes, back to back), check out my post over at Everyday Simplicity:
Bottom line:
1. MozyPro did save me - I did get all most of my files. I have my emails, I have my word processing documents, I have my publisher files. I may have lost my TurboTax and QuickBooks files (most of this was in hardcopy already, however) as well as some website designs made with a special webdesign software provided by GoDaddy.
2. MozyPro's tech support was helpful and human - when I finally tracked them down.
MOZYPRO TECHNICAL SUPPORT CAN BE REACHED AT 866-789-6699.
3. MozyPro doesn't always download even if that window tells you it does.
4. I will keep using MozyPro, but I won't be as trusting of the software. I'll double check the reality of those backups. And, I'll keep that tech support number handy.
5. In addition to MozyPro, I'll also keep hard copies of all my important, current workweek stuff - including emails, invoices, works in process - on a flash drive. I would have been in a mess if this had happened in the middle of the workweek, and I had to be down three days just to get myself up and running again. In a way, it was a blessing that this happened over a long holiday weekend (except for cancelling that picnic/BBQ ....).